Terms and conditions
At XpressTranslation, we are committed to respecting your privacy. The following sets forth our information gathering and usage practices for information collected on www.XpressTranslation.com, and any other websites that are part of the Babylon Consult LLC online presence.
Information Gathered At This Website
XpressTranslation automatically collects anonymous information about usage of our website. For instance, when you visit www.XpressTranslation.com our website recognizes the type of browser you are using, the address of the Internet Service Provider you are using, the pages you visit at our site(s), and similar information. None of this information identifies you personally. Babylon Consul LLC does use "cookies" at its websites.
When using certain elements such as "Contact Us" or any of the "Online Forms", you may voluntarily provide us with names, addresses, phone numbers, fax numbers, e-mail addresses, and similar information.
Internal Use Of Information
We may use personal information that you have voluntarily submitted to provide the products or services that you have requested, to adjust our website to your personal preferences, to send to you via e-mail or postal mail newsletters, price quotes, brochures, new product announcements or other information that we feel may be of value to you, and for other similar business purposes.
Sharing Of Information With Third Parties
XpressTranslation may share the information collected with its subsidiaries, carriers, affiliates, and alliance partners for use as described above. XpressTranslation does not share any of this information with third parties that are not in compliance with our privacy and corporate non-disclosure regulations and with parties that are not under the control and direction of XpressTranslation. XpressTranslation maintains ownership and control of this information.
You may at any time opt-out of receiving further communications via e-mail. When you receive e-mail from us, you will be given the option of replying with an instruction to delete your name from our e-mail list. Note that you may be added again to our e-mail list if you subsequently participate in other online activity or submit further personal information on our web site. If you would like to opt-out of receiving further communications through postal mail, please contact our Customer Service Department.
Corrections And Updates
XpressTranslation Privacy Statement
Use of this site signifies your acceptance of the terms and conditions.
PRIVACY STATEMENT, GUARANTEES AND POLICIES
Babylon Consult LLC (XpressTranslation | Translator) is committed to 100% customer satisfaction.
We aim to provide superior language translation services to our clients in a courteous, ethical, and timely manner. We can deliver the premium skill levels at a reasonable cost. We take a personal interest in our clients and give them the service, value and attention we seek in our own relationships.
Delivery And Shipping Policies
XpressTranslation and its team of accredited translators will provide translation services of a variety of documents, materials and files provided in either hard copies (mail or fax), electronic copies such as e-mail and secure web-server transfers, etc.
XpressTranslation will maintain an active record of said documents, materials, and files, and make every effort to complete translation of each document by the prearranged date(s) but shall not be responsible for damages or delays in completion caused by events beyond XpressTranslation and its Translator's control including but not limited to acts of nature, requests for changes and/or additions by client, formatting errors by client, program incompatibility, security protocols causing delays, custom coding, and delays caused by client’s programs failing to properly deliver or accept the document in proper format.
Method Of Delivery
Electronic relays (standard email or client managed ftp system), Facsimile, US mail, Express parcel delivery.
Format Of Delivery
“MS Word” US Letter or US Legal size. Other methods of delivery can be arranged with our Project Managers and will be based on each client’s requirements and needs.
XpressTranslation warrants that (a) it will use reasonable best efforts in the performance of the services; (b) that the services and deliverables will be of professional quality exceeding or conforming to generally accepted best professional practices which are standard for first class document translation within the translation services industry; (c) and that performance of the services does not and will not violate any applicable law, rule, or regulation.
If any services performed or deliverables provided by XpressTranslation are determined by Client to be inaccurate or defective or otherwise not in accordance with the requirements of the applicable documentation supplied by Client, XpressTranslation agrees to correct such services or deliverables without charge to Client within a reasonable period of time after receiving notice thereof.
Fees For Services
Fees and costs may vary depending on the complexity, volume and required Client’s turnaround time. Each case will be treated individually and payment terms for this level of service must be arranged with your XpressTranslation representative before work begins. Client agrees to pay XpressTranslation’s fees in accordance with the fee and terms of payment presented to Client at the onset of the engagement.
Any payments for fees or costs not received by XpressTranslation according to the terms of the agreement will be deemed late and shall be subject to a 1.2 % per month late charge. Client agrees to be responsible for XpressTranslation 's costs in collecting late payments due from Client, including reasonable attorneys' fees.
Cancellation Or Withdrawal By Client
If Client cancels or withdraws any portion of the translation project prior to XpressTranslation’s completion of the service(s), then, in consideration of XpressTranslation 's scheduling and/or performing said service(s) Client shall pay XpressTranslation the portion of the above fee represented by the percentage of total service(s) performed.
If Client cancels or withdraws any portion of the translation – for any reason - prior to XpressTranslation having begun performance of service(s), Client will be entitled to a complete and immediate refund of the applicable fees. Refund shall be issued via check by mail or credit card refund according to the manner of payment received from Client at the time the order was confirmed.
Client’s Review Of Translation
Upon receipt of the translation from XpressTranslation, Client shall promptly review it, and within 5 (five) business days after receipt shall notify XpressTranslation of any requested corrections or changes. XpressTranslation shall correct, at no cost to Client, any errors made by XpressTranslation.
Changes By Others
XpressTranslation shall have no responsibility whatever as to any changes in the translation made by persons other than XpressTranslation.
All knowledge and information provided by Client for translation shall be considered confidential including information regarding the business and products of Client and all such information shall remain the intellectual property of client and will be held strictly confidential by XpressTranslation, and except as expressly authorized by Client in writing, shall not be divulged or published by XpressTranslation and shall not be authorized by XpressTranslation to be divulged or published by others. Confidential information for purposes of this paragraph shall not include the following:
a. Information, which is or becomes available to the general public, provided the disclosure of such information did not result from a breach by XpressTranslation of this paragraph.
b. Terminological glossary entries compiled by XpressTranslation in the course of XpressTranslation 's performance of the translation service(s) under this Agreement; provided, however, that Client and XpressTranslation may agree in writing that, upon payment by Client to XpressTranslation of an agreed-upon fee, such terminological glossary entries shall be the property of Client and shall be covered by the confidentiality provisions of this paragraph.